SHIPPING POLICY
Last updated: October 10, 2026
1. Who Can Order
You must be 21 or older to order LIFTD. By placing an order you confirm that you are 21+, that the order is for your own personal use, and that you will not resell it or give it to anyone under 21. We may verify your age and identity before shipping, and we cancel and refund any order we cannot verify.
2. Where We Ship
We ship within the United States only, and only to states and localities where hemp-derived THC beverages can lawfully be delivered to consumers. Hemp laws differ from state to state and change often, so the list of eligible destinations may change without notice.
- We do not ship internationally, to U.S. territories, or to APO/FPO/DPO military addresses.
- If an order is placed to an ineligible destination, we will cancel it and refund it in full, including shipping.
- You are responsible for knowing and following the laws where you live and where you receive your order.
Not in a shipping state yet? Get delivery updates or find LIFTD in a store.
3. Order Processing
Orders are typically processed and packed within 1 to 2 business days (Monday through Friday, excluding holidays). Orders placed after 12pm ET or on weekends begin processing the next business day. During launches, promotions, and holidays, processing may take longer.
4. Shipping Rates and Delivery Times
Available shipping methods and rates are shown at checkout before you pay. Delivery estimates after your order ships are:
- Standard: about 3 to 7 business days.
- Express: about 1 to 3 business days.
Delivery times are estimates provided by the carrier, not guarantees. We are not responsible for carrier delays, but we will help you track down any package that seems stuck.
5. Age Verification at Delivery
Some shipments may require an adult 21 or older to sign for the package and show a valid government-issued ID. If no eligible adult is available, the carrier will attempt redelivery or hold the package for pickup. Packages that cannot be delivered are returned to us and handled under our Return & Refund Policy.
6. Order Tracking
When your order ships, we email you a confirmation with a tracking number. If you have not received tracking within 3 business days of placing your order, contact us.
7. Weather and Temperature
LIFTD is a carbonated beverage in aluminum cans. Freezing temperatures can cause cans to burst, and extreme heat can affect quality. During extreme weather we may briefly hold shipments to protect your order, and we will let you know if your order is delayed. Please bring packages inside promptly and refrigerate for best taste.
8. Shipping Address
Make sure your shipping address is complete and correct before checkout. If you spot a mistake, email us right away; we can update the address only before the order ships. We are not responsible for orders sent to an incorrect address entered at checkout.
9. Damaged, Lost, or Missing Orders
If your order arrives damaged, is missing items, or never arrives, contact us within 7 days of delivery (or expected delivery). See our Return & Refund Policy for how we make it right.
10. Contact Us
Questions about an order or shipping eligibility? Include your order number when you reach out:
Email: support@stayLIFTD.com
Phone: 860-420-BUDS (2837) (Mon–Fri, 9a–5p ET)
Mail: LIFTD, 755 Main St, Hartford, CT 06103